Twilio Error 30455: Toll-Free Verification Rejected (SHAFT - Hate)
Error 30455 is a hard content rejection during toll-free verification: the submission tripped the forbidden SHAFT "hate" category.
Guidance only — A2PCheck is independent and not affiliated with Twilio, The Campaign Registry, or any carrier, and we can't guarantee approval.
What Twilio error 30455 means
Twilio rejected your toll-free verification request because the submission indicates a forbidden SHAFT category related to hate. This is a content/use-case rejection, not a formatting or timing issue.
Official Twilio name: 30455: Toll-Free phone number verification rejection - Disallowed: SHAFT - Hate A2P 10DLC-specific
Why error 30455 happens
The business, website, sample messages, or opt-in flow in the verification submission suggested a use case tied to hate speech or an otherwise forbidden SMS/MMS category for the US/Canada. Carriers do not permit these categories on either toll-free or 10DLC routes.
How to fix error 30455
- Stop any hate-related or otherwise forbidden messaging on the toll-free number — content in a prohibited category can't be routed.
- Revise the submission to remove the problematic business description, website content, or sample messages if the flag was a misread.
- If your business genuinely doesn't fit a forbidden category, contact Twilio Support with evidence rather than blindly resubmitting.
- Do not resubmit an unchanged request — content violations in this category are generally ineligible for resubmission.
- If the underlying use case is prohibited, choose a compliant channel or use case instead of trying to re-file.
Related error codes
Official reference
For the authoritative definition and any changes to this code, see the Twilioerror catalog. A2PCheck is an independent pre-scan layer for the campaign packet you submit — it can't change carrier behavior.
Twilio error 30455 documentationFrequently asked questions
Can I just resubmit after a 30455 rejection?
Not without changes. 30455 is a forbidden-content rejection (SHAFT — hate). Resubmitting the same content will fail again, and this category is generally ineligible for resubmission. Fix the underlying use case, or contact Support if you believe the flag was a false positive.
Catch the campaign issue behind this error before you resend
Many of these errors trace back to an unregistered, mis-scoped, or non-compliant A2P 10DLC campaign. Paste your campaign details for a free readiness scan — no signup.