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A2PCheck

Twilio Error 30032: Toll-Free Number Has Not Been Verified

Error 30032 is the toll-free equivalent of the 10DLC registration wall: unverified toll-free numbers can't message US/Canada mobiles.

Guidance only — A2PCheck is independent and not affiliated with Twilio, The Campaign Registry, or any carrier, and we can't guarantee approval.

What Twilio error 30032 means

You tried to send from a toll-free number to a US or Canadian mobile subscriber, but the number hasn't been verified. As of January 31, 2024, traffic from toll-free numbers in Restricted or Pending status is blocked.

Official Twilio name: 30032: Toll-Free Number Has Not Been Verified A2P 10DLC-specific

Why error 30032 happens

The toll-free number was never submitted for verification (so it's Restricted), a verification request is still Pending review, or a prior verification request was rejected. Toll-free verification is the toll-free analog to A2P 10DLC campaign registration.

How to fix error 30032

  1. Check the number's verification status in Console under Phone Numbers > Manage > Active numbers.
  2. Submit a toll-free verification request through the Console or the Messaging Compliance API.
  3. If a request was rejected but is still editable, correct the submission within the seven-day edit window.
  4. If it's ineligible for resubmission, update your business information and submit a fresh verification request.
  5. Until verified, route the traffic through a registered A2P 10DLC long code instead.

Related error codes

Twilio error 30455: Toll-Free phone number verification rejection - Disallowed: SHAFT - HateA2P 10DLC & toll-free registrationTwilio error 30034: US A2P 10DLC - Message from an Unregistered NumberA2P 10DLC & toll-free registrationTwilio error 30024: Numeric Sender ID Not Provisioned on CarrierA2P 10DLC & toll-free registration

Official reference

For the authoritative definition and any changes to this code, see the Twilioerror catalog. A2PCheck is an independent pre-scan layer for the campaign packet you submit — it can't change carrier behavior.

Twilio error 30032 documentation

Frequently asked questions

Can I send from a toll-free number while verification is pending?

No. Since January 31, 2024, toll-free numbers in Restricted or Pending status are blocked to US/Canada mobiles and return 30032. You must reach Verified status first, or send from a registered 10DLC number in the meantime.

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Catch the campaign issue behind this error before you resend

Many of these errors trace back to an unregistered, mis-scoped, or non-compliant A2P 10DLC campaign. Paste your campaign details for a free readiness scan — no signup.

Scan my campaign for this issueAll A2P 10DLC error codes