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A2PCheck

Twilio Error 30002: Account Suspended

Error 30002 means Twilio queued the message, but your account was suspended before it could send — usually billing, policy, or fraud related.

Guidance only — A2PCheck is independent and not affiliated with Twilio, The Campaign Registry, or any carrier, and we can't guarantee approval.

What Twilio error 30002 means

Twilio accepted the message for queueing, but your account was suspended before it could be sent. Nothing about the individual message is wrong — the account itself is blocked.

Official Twilio name: 30002: Account Suspended

Why error 30002 happens

A billing problem (negative balance, overdue payment, failed auto-recharge), a policy violation under the Acceptable Use Policy (spam, fraudulent or prohibited traffic), or suspected fraud/abuse (account compromise or unusual traffic) triggered the suspension.

How to fix error 30002

  1. Check your email for a suspension notice from Twilio and follow the remediation steps it lists.
  2. Verify billing status and resolve any negative balance or failed recharge.
  3. If the cause is policy-related, stop the offending traffic before requesting reinstatement.
  4. Contact Twilio Support with affected Message SIDs to review the suspension and reactivate the account.

Related error codes

Twilio error 30450: Message Delivery BlockedAccount, billing & fraud protectionTwilio error 30007: Message FilteredCarrier filtering & content blocks

Official reference

For the authoritative definition and any changes to this code, see the Twilioerror catalog. A2PCheck is an independent pre-scan layer for the campaign packet you submit — it can't change carrier behavior.

Twilio error 30002 documentation

Frequently asked questions

How do I get my Twilio account unsuspended after 30002?

First identify the cause from Twilio's suspension email: resolve any billing balance, stop traffic that violates the Acceptable Use Policy, then contact Support with affected Message SIDs to request reinstatement. Sending won't resume until the underlying issue is cleared.

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Catch the campaign issue behind this error before you resend

Many of these errors trace back to an unregistered, mis-scoped, or non-compliant A2P 10DLC campaign. Paste your campaign details for a free readiness scan — no signup.

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No Twilio or TCR submission
Use campaign metadata, not customer PII

Use representative templates and public URLs only. Do not paste real customer phone numbers, customer records, API keys, or internal/signed URLs.

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01

Campaign Info

Basic details about your messaging campaign.

0 characters — Too short — describe who opts in, what you send, and how often.

02

Sample Messages

Provide at least 2 example messages you'll send.

STOP foundHELP foundchecked across your keywords & messages
03

Opt-In / Message Flow

How users consent to receive your messages.

Consent evidence readiness

Describe where and how subscribers consent — name the opt-in location and the consent language they agree to.

  • Name the opt-in location (web form, checkout, keyword, QR code, paper form, etc.).
  • Spell out the consent language — what the subscriber explicitly agrees to.
  • State the message frequency (e.g. recurring, varies, msgs/month).
  • Include a "Message and data rates may apply" disclosure.
  • Link a privacy policy describing how you handle subscriber data.
  • Clarify that consent isn't a condition of purchase, where that applies.
  • Capture and retain opt-in evidence (timestamp, source URL, exact consent text/screenshot) for each subscriber.

Guidance only — consent requirements can vary by use case and jurisdiction.

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